Even the best-written code is of little use without the proper infrastructure to support it. That’s where U.Group’s DevOps Team comes in. Their expertise in both development and systems operations helps ensure that the software we develop is functional, secure, and scalable—which results in seamless online experiences for end users like you.
Lucy Pineda is one of the DevOps Engineers helping our customers build reliable software. From helping family members upgrade their hardware to helping business owners with their payment processing applications in a previous job, Lucy is a pro at helping people tackle tough technical challenges. Learn more about her below.
Describe what you do at U.Group in 3 words or less.
LP: Engineer helping engineers
How did you discover your passion for DevOps?
LP: I took a software engineering course at school with one of my favorite professors, Dr. Diane Murphy, and one of the growing philosophies in the field was the DevOps practice. At that time companies were beginning to implement it and turning away from a silo industry. I was intrigued by the DevOps culture and wanted to be a part of that. I enjoy collaborating and communicating across different teams so that the task, assignment, project, etc. can be done smoothly and quickly.
Do your IT skills/preferences trickle into other aspects of your life, besides work?
LP: Absolutely! I constantly assist my older family members with their IT needs, from explaining how to use certain applications on their devices to helping them upgrade their hardware like replacing their RAM/HDDs.
What’s the most interesting thing you’ve seen or read lately?
LP: A few weeks ago, I went to Chincoteague National Wildlife Refuge. I saw a few wild horses, or “ponies,” as they call them, swimming on the island. It was really fascinating because I didn’t think I would get the opportunity to see them. They only come around a certain time of the year.
Before working at U.Group, what was the most unusual or interesting job you’ve ever had?
LP: I worked at a call center where I had to deal with a variety of small and mid-size business owners managing their credit card processing applications. Every call that came in was different and it kept the job interesting. This is also where I enhanced my problem-solving skills. I had to be able to come up with solutions for the different inquires or issues they were experiencing. According to the manager at the time, the position I was in took about a year to fully understand, but it took me about three to four months to learn and excel, which was rare.
What is something few people know about you?
LP: I went scuba diving with tiger sharks at Stuart Cove’s Dive Bahamas.
Where is your favorite place in the world, and why?
LP: My favorite place in the world is being home with my two Yorkies and family. My dogs are the best coworkers I could ever ask for!