Lucy Pineda brings extensive experience managing complex technical infrastructures to her role at U.Group. She is passionate about ensuring reliable software performance.
To help improve services and reliability, Lucy draws from her analytical mind and collaborative nature to develop processes that allow both internal and independent sales offices (ISOs) to reduce organizational downtime. With her systematic approach problem-solving, Lucy has resolved complex technical issues and increased customer satisfaction.
Prior to joining U.Group, Lucy was a Technical Analyst at Paya—a technology company that provides businesses with a payment platform. She supported their clients’ payment transaction terminals by analyzing user needs and identifying solutions.
Lucy holds a BS in Information Technology with a specialization in Cybersecurity from Marymount University, School of Business and Technology.